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Gartner’s maturity mannequin reveals that amongst Infrastructure & Operations personnel, the current ranking on the maturity scale (levels embody: Awareness, Committed, Proactive, Service Aligned, Enterprise Associate) is 2.35 out of a potential 5. That means that majority of IT organization haven’t yet achieved a service-aligned view of their operations.
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Adam Smith ‘s ebook The Wealth of Nations, revealed in Great Britain in 1776, distinguished between the outputs of what he termed “productive” and “unproductive” labor. The previous, he said, produced items that might be stored after production and subsequently exchanged for money or different items of value. The latter, nevertheless useful or crucial, created services that perished on the time of production and therefore did not contribute to wealth. Building on this theme, French economist Jean-Baptiste Say argued that production and consumption had been inseparable in services, coining the time period “immaterial products” to explain them.